Branch Leader: Lending & Customer Experience

TruNorth Bank; Holyoke (MA); On-site; USD 36,000 - 40,000; Full time

Job summary

TruNorth Bank in Holyoke, MA is seeking an Assistant Branch Manager to lead daily operations and deliver exceptional customer service.

The role includes lending support, staff coaching, compliance assurance, and community engagement, with a focus on achieving branch goals.

Candidates should have an associate degree, at least two years of customer service and supervisory experience; fluency in a second language is a plus.

Qualifications

• Associates degree or similar course work/training.
• Minimum of 2 years customer service experience/sales experience.
• Minimum of 2 years supervisory experience.
• Prior Assistant Branch Manager experience is a plus.
• Fluency in a second language is a plus.
• Knowledge of Microsoft products a plus.

Responsibilities

• Provide highest level of customer service and responsiveness within authority.
• Interview and take applications for consumer and home equity loans; may assist online mortgage applications.
• Lead, coach, and evaluate branch staff; manage overtime and scheduling.
• Ensure compliance with laws, policies, audits, and training requirements.
• Support community development and local outreach initiatives.
• Maintain professional image and uphold bank values.

Skills

Customer service

Leadership

Communication

Sales

Team management

Microsoft Office

Education

Associates degree or similar course work/training

Minimum 2 years customer service experience/sales experience

Minimum 2 years supervisory experience

Prior Assistant Branch Manager experience is a plus

Fluency in a second language is a plus

Knowledge of Microsoft products a plus

Tools

Microsoft Office

Job description

TruNorth Bank in Holyoke, MA is seeking an Assistant Branch Manager to lead daily operations and deliver exceptional customer service.

The role includes lending support, staff coaching, compliance assurance, and community engagement, with a focus on achieving branch goals.

Candidates should have an associate degree, at least two years of customer service and supervisory experience; fluency in a second language is a plus.