Branch Operations Leader - Revenue & People Growth

Hertz Global Holdings, Inc.; Albuquerque (NM); On-site; USD 47,000 - 57,000; Full time

Job summary

Hertz Global Holdings, Inc. in Albuquerque, NM seeks a Branch Manager to lead daily operations, drive revenue, and ensure profitability.

You will oversee reservations, vendor relations with Lyft/Uber/Pep Boys, and develop location strategies to maximize profitability and revenue management. This role emphasizes coaching staff, resolving customer issues, maintaining high service levels, and promoting the branch through external meetings.

Qualifications

• Previous management experience in a fast-paced environment
• Experience in car rental, hospitality, or tourism a plus
• Result orientation with demonstrated history of success
• Demonstrated ability to direct and motivate teams
• Proficiency in Technology

Responsibilities

• Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
• Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
• Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit
• Handle or assist in the resolution of customer service issues
• Ensure a high level of customer service is maintained at or above the area goals
• Coach all staff and empower staff to engage in problem resolution and customer relations
• Be active in attending/hosting outside sales meetings or events to promote the company and branch location
• Continue to increase the market penetration of the branch and increase revenue
• Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services
• Actively participate in the training, coaching, and mentoring of all Branch staff
• Complete performance reviews with all Branch staff discuss strengths and development opportunities
• Hold weekly staff meetings to keep employees motivated and informed of business operations
• Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
• Maintain an environment of positive employee relations
• Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel
• Shift hours may vary depending upon business need.

Skills

Organizational skills

Cross-functional teamwork

MS Office

Excel analytics

PowerPoint

Time management

Customer service

Adaptability

Communication skills

Education

High school diploma; Associates degree preferred

Tools

MS Office

Excel

PowerPoint

Job description

Hertz Global Holdings, Inc. in Albuquerque, NM seeks a Branch Manager to lead daily operations, drive revenue, and ensure profitability.

You will oversee reservations, vendor relations with Lyft/Uber/Pep Boys, and develop location strategies to maximize profitability and revenue management. This role emphasizes coaching staff, resolving customer issues, maintaining high service levels, and promoting the branch through external meetings.