Branch Leader: Growth, Ops & Customer Excellence

Hertz Global Holdings, Inc.; Parker (AL); On-site; USD 54,000 - 66,000; Full time

Job summary

The Hertz Corporation seeks a Branch Manager II to lead a busy Hertz location, overseeing staff, budgets, customer satisfaction, and vendor relations. This role drives profitability, safety, and operational excellence across reservations, pickups, and service delivery.

You will manage performance, coach teams, and engage in external sales to expand market reach, while ensuring adherence to corporate policies and strong customer service.

Qualifications

• Previous management experience in a fast-paced environment.
• Experience in car rental, hospitality, or tourism a plus.
• Result orientation with demonstrated history of success.
• Demonstrated ability to direct and motivate teams.
• Proficiency in technology.

Responsibilities

• Develop, monitor, modify and assure compliance with the annual business plan to ensure profitability of the business unit.
• Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys.
• Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
• Handle or assist in the resolution of customer service issues.
• Ensure a high level of customer service is maintained at or above the area goals.
• Coach all staff and empower staff to engage in problem resolution and customer relations.
• Be active in attending/hosting outside sales meetings or events to promote the company and branch location.
• Continue to increase the market penetration of the branch and increase revenue.
• Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives.
• Actively participate in the training, coaching, and mentoring of all Branch staff
• Complete performance reviews with all Branch staff discuss strengths and development opportunities
• Hold weekly staff meetings to keep employees motivated and informed of business operations
• Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
• Maintain an environment of positive employee relations
• Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.
• Shift hours may vary depending upon business need.

Skills

Leadership

Customer service

Communication skills

Time management

Cross-functional teamwork

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Office Suite

Job description

The Hertz Corporation seeks a Branch Manager II to lead a busy Hertz location, overseeing staff, budgets, customer satisfaction, and vendor relations. This role drives profitability, safety, and operational excellence across reservations, pickups, and service delivery.

You will manage performance, coach teams, and engage in external sales to expand market reach, while ensuring adherence to corporate policies and strong customer service.