Branch Manager I: Growth, Leadership & Operations

Hertz Global Holdings, Inc.; San Antonio (TX); Vor Ort; USD 47.000 - 57.000; Vollzeit

Zusammenfassung

Hertz Global Holdings, Inc. seeks a Branch Manager I to lead our team and oversee the Hertz product for internal and external customers. You will drive profitability, manage budgets, vendor relations, and ensure safety, service and performance standards across the branch.

The role requires strong leadership, experience managing operations, logistics, and financial disciplines, with a track record of decisive action and goal-oriented performance. Shift hours may vary based on business needs.

Qualifikationen

• Previous management experience in a fast-paced environment.
• Experience in car rental, hospitality, or tourism a plus.
• Result orientation with demonstrated history of success.
• Demonstrated ability to direct and motivate teams.
• Proficiency in technology.

Aufgaben

• Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit.
• Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys.
• Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, etc.
• Handle or assist in the resolution of customer service issues.
• Ensure a high level of customer service is maintained at or above the area goals.
• Coach all staff and empower staff to engage in problem resolution and customer relations.
• Be active in attending/hosting outside sales meetings or events to promote the company and branch location.
• Continue to increase the market penetration of the branch and increase revenue.
• Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives.
• Actively participate in the training, coaching, and mentoring of all Branch staff.
• Complete performance reviews with all Branch staff discuss strengths and development opportunities.
• Hold weekly staff meetings to keep employees motivated and informed of business operations.
• Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge.
• Maintain an environment of positive employee relations.
• Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.

Kenntnisse

Staff management

Customer service

Communication skills

Time management

Staff coaching

Ausbildung

High school diploma

Associate degree preferred

Tools

MS Office

Excel

PowerPoint

Jobbeschreibung

Hertz Global Holdings, Inc. seeks a Branch Manager I to lead our team and oversee the Hertz product for internal and external customers. You will drive profitability, manage budgets, vendor relations, and ensure safety, service and performance standards across the branch.

The role requires strong leadership, experience managing operations, logistics, and financial disciplines, with a track record of decisive action and goal-oriented performance. Shift hours may vary based on business needs.