Branch Leader - Growth & Customer Experience

Hertz Global Holdings, Inc.; San Diego (CA); Vor Ort; USD 68.000 - 83.000; Vollzeit

Benefits dieser Stelle

Travel reimbursement

Paid time off

Benefits package

401(k) matching

Zusammenfassung

Hertz Global Holdings, Inc. in San Diego seeks a Branch Manager to lead the location, deliver exceptional customer experiences, and build a high-performing team.

You will be the local advocate for customers, employees, vendors, and community partners, using your business knowledge to keep the branch running smoothly. You will drive revenue and profitability, monitor performance, coach staff, resolve customer issues, manage reservations and vendor relationships, and ensure policy compliance.

Qualifikationen

• High School Diploma or GED required.
• 2+ years management experience in a fast-paced environment, with a demonstrated ability to lead and motivate teams to achieve strong results.
• Strong business and financial acumen, with excellent communication and customer service problem-solving skills.
• Strong sales coaching, operations, and project management skills, with the ability to lead teams and drive business performance.
• Working knowledge of labor and employment practices, with strong analytical skills and the ability to interpret reports and performance data.

Aufgaben

• Drive branch growth by implementing strategies that maximize revenue and profitability, strengthen community and business partnerships, and identify opportunities to expand market share.
• Lead the branch toward its financial goals by monitoring performance, adjusting business strategies, and driving profitable results.
• Maintain high customer service standards by effectively resolving customer needs while coaching and empowering your team to confidently manage customer concerns and problem resolution.
• Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys.
• Align the team around clear performance goals while building their knowledge of our brands and services to support overall business success.
• Build a high-performing team through ongoing coaching and development, setting clear performance goals, reinforcing KPI accountability, and aligning employees with branch and business objectives.
• Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.

Jobbeschreibung

Hertz Global Holdings, Inc. in San Diego seeks a Branch Manager to lead the location, deliver exceptional customer experiences, and build a high-performing team.

You will be the local advocate for customers, employees, vendors, and community partners, using your business knowledge to keep the branch running smoothly. You will drive revenue and profitability, monitor performance, coach staff, resolve customer issues, manage reservations and vendor relationships, and ensure policy compliance.