Branch Operations Leader - Member Services & Loans

ETPCU; Longview, Northern (TX, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

ETPCU - Wildwood Branch in Longview, TX is seeking a Branch Coordinator to oversee daily branch operations, ensure policy adherence, and supervise staff. You will balance transactions, assist with loan processing and accounts, and actively cross-sell credit union products to members.

Ideal candidates bring 2–5 years of related operations experience, strong interpersonal skills, and solid knowledge of teller/member service functions. This role emphasizes staff training and branch development.

Qualifications

• High school graduate or equivalent; 2-year Associate or Bachelor's degree preferred.
• Thorough knowledge of Credit Union products, services, and policies.
• Understanding of Teller/Member Service Representative functions.
• Knowledge of the loan process.

Responsibilities

• Direct and supervise Branch operations in compliance with policies.
• Balance transactions and vault; proofs and reports.
• Assist with loan processing, CDs, and IRAs.
• Cross-sell Credit Union products and services to members.
• Promote branch business development and member growth.
• Train and supervise branch staff; conduct performance appraisals.

Skills

Interpersonal skills

Communication skills

Organizational skills

Marketing skills

Supervisory abilities

Computer skills

Education

High school diploma or equivalent

Associates degree

Bachelor's degree

Tools

Credit Union software

Office equipment

Job description

ETPCU - Wildwood Branch in Longview, TX is seeking a Branch Coordinator to oversee daily branch operations, ensure policy adherence, and supervise staff. You will balance transactions, assist with loan processing and accounts, and actively cross-sell credit union products to members.

Ideal candidates bring 2–5 years of related operations experience, strong interpersonal skills, and solid knowledge of teller/member service functions. This role emphasizes staff training and branch development.