Branch Operations Lead — Elevate Member Experience & Sales

FIRST SERVICE CREDIT UNION; The Woodlands (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

FIRST SERVICE CREDIT UNION in The Woodlands, TX seeks a Branch Manager candidate to provide leadership and oversee daily branch operations, ensuring superior member service and secure facilities. Responsibilities include coordinating member services, lending, staff performance, compliance, and cross-selling all credit union products while maintaining a professional image.

This role requires strong communication, MS Office proficiency, knowledge of Bank Secrecy Act and AML, and the ability to

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience in banking or financial services is a plus.
• Strong communication and interpersonal skills essential.

Responsibilities

• Provide exceptional member service and support to branch operations.
• Participate in staff performance management and compliance monitoring.
• Assist with transactions, account inquiries, and data changes for members.
• Educate members on credit union products and cross-sell services.
• Conduct cash audits and support security of branch assets.
• Contribute to interviewing/hiring and employee performance reviews.
• Perform additional duties as assigned.

Skills

Branch operations

Staff management

Cross-selling

Member service

Microsoft Office

Communication skills

Cash handling

Problem solving

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office

Outlook

Banking software

Job description

FIRST SERVICE CREDIT UNION in The Woodlands, TX seeks a Branch Manager candidate to provide leadership and oversee daily branch operations, ensuring superior member service and secure facilities. Responsibilities include coordinating member services, lending, staff performance, compliance, and cross-selling all credit union products while maintaining a professional image.

This role requires strong communication, MS Office proficiency, knowledge of Bank Secrecy Act and AML, and the ability to