Branch Operations Leader - Lead & Develop Dispatch Team

Fox Pest Control; Pittsburgh (Allegheny County); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401k with company match

PTO after 30 days (full-time)

Paid holidays

Employee Stock Purchase Plan

Flexible work schedule

Job summary

Fox Pest Control is seeking a Branch Office Manager to lead and train a team while coordinating field operations across multiple branches. The role focuses on delivering exceptional customer service and maintaining strong relationships with clients and technicians.

The position offers a full-time schedule, competitive base salary, and eligibility for quarterly and annual bonuses, with comprehensive benefits and room for professional growth within a growing national company.

Qualifications

• High School degree or equivalent (required).
• College degree is preferred but not required.
• At least two to five years of customer service experience.
• Proficiency with CRM software.
• Leadership attributes including empathy, active listening, and integrity.
• Ability to manage several tasks and responsibilities efficiently.
• Proficiency with computers and Microsoft Office.

Responsibilities

• Support one or more of our 30+ regional branches.
• Manage 3-5 dispatchers.
• Coordinate the schedules, services, and operations of Pest Service Technicians.
• Interact professionally with customers; both internal and external.
• Resolve problems and conflicts when dealing with customers.
• Assist in scheduling, billing, data entry, phone work, and other duties as assigned.

Skills

Customer service

Leadership

Communication

Multi-tasking

Problem solving

Education

High School degree or equivalent

College degree

Tools

CRM software

Microsoft Office

Job description

Fox Pest Control is seeking a Branch Office Manager to lead and train a team while coordinating field operations across multiple branches. The role focuses on delivering exceptional customer service and maintaining strong relationships with clients and technicians.

The position offers a full-time schedule, competitive base salary, and eligibility for quarterly and annual bonuses, with comprehensive benefits and room for professional growth within a growing national company.