Branch Operations Manager

Fox Pest Control; Logan (UT); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid PTO

Paid holidays

Stock Purchase Plan

Bonus eligibility

Job summary

Fox Pest Control is seeking a Branch Operations Manager to lead a team and coordinate operations across multiple branches in a full-time role. The position emphasizes customer service excellence, leadership, and a culture that rewards initiative.

The candidate will manage dispatchers, interact with customers, and support scheduling, billing, and operations to ensure top-quality pest control service. A base salary ranges from $50,000 to $55,000 with bonus eligibility.

Qualifications

• High School diploma or equivalent required.
• College degree preferred but not required.
• 2–5 years of customer service experience.

Responsibilities

• Support one or more regional branches and coordinate ops with technicians.
• Manage 3–5 dispatchers and oversee scheduling, billing, and data entry.
• Interact professionally with customers and resolve conflicts.
• Assist in scheduling, billing, data entry, phone work, and other duties as assigned.

Skills

Customer service

CRM software

Leadership

Communication

Problem solving

Multitasking

Education

High School diploma

College degree

Tools

Microsoft Office

Job description

Overview

Fox Pest Control has an urgent need for a full-time Branch Operations Manager. We are seeking responsible customer service ALL-STARS who want to lead & train others as well as have an important role in supporting business operations. We offer an amazing culture where you will be recognized and rewarded for your initiative & hard work. Benefits include health, dental, 401K, PTO and a family feel workplace culture. This is a full-time, Monday through Friday position, which means free weekends to do whatever you want!

Who is Fox and Why join the team?

Founded in 2012, Fox Pest Control has experienced dramatic growth over the last several years, ranking on the INC 5000 list two years in a row and was awarded the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across the country in 15 states, Fox's growth is attributed to its solid core values and mission to develop confident leaders and empower individuals to provide strong, outstanding service.

We aren't just a pest control company that provides top-quality service. Our number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone else with whom we come in contact. By building up leaders and maintaining positive relationships with our customers, we work to make a difference in the lives of our employees and community. We focus on RELATIONSHIPS FIRST and SERVICE ALWAYS.

What are we looking for?

As a Branch Office Manager, you will be managing a team while coordinating operation efforts with our servicing technicians.

What we offer

• Positive and Empowering Workplace Culture
• Flexible Work Schedule
• Base salary of $50,000 to $55,000 annually depending on experience
• Eligibilityfor quarterly and yearly bonus depending on several KPI's
• Competitive Health Insurance including Medical, Dental, and Vision for full-time employees
• 401k with a generous company match
• PTO after just 30 days for Full-time individuals
• Paid holidays
• Paid Sick leave and Bereavement for FT/PT employees
• Employee Stock Purchase Plan
• Strong potential and room for growth with an Individualized Leadership Plan for every team member
• Paid hands-on training opportunities
• Referral bonuses

Responsibilities

A day in the Life of a Branch Operations Manager

• Supporting one or more of our 30+ regional branches
• Manage 3-5 dispatchers
• Coordinate the schedules, services, and operations of our Pest Service Technicians
• Professionally interact with customers; both internal and external
• Problem-solving and conflict resolution when dealing with our customers
• Assist in the scheduling, billing, data entry, phone work, and various other duties as assigned

Qualifications

What is needed to be successful?

• High School degree or equivalent (required)
• College degree (preferred, but not required)
• At least two to five years of customer service experience
• Proficiency with CRM software
• Leadership attributes including empathy, active listening skills, and integrity
• Can efficiently manage several tasks and responsibilities
• Proficiency with computers and various software including Microsoft Office
• Willing and able to promote a positive and uplifting company culture

Fox Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer