Branch Operations Leader - Growth & Service

TEN Credit Union; North Johnson City (TN); Sur place; USD 110 000 - 160 000; Plein temps

Résumé du poste

Ten Credit Union in Tennessee is seeking a Director of Branch Operations to guide our East Tennessee branch network, overseeing Cookeville and Johnson City locations, developing future leaders, and driving member-focused growth and operational excellence.

The role requires strong leadership, strategic thinking, and a commitment to service. This position involves regular travel between branches and is exempt from overtime. Join a team dedicated to improving lives through financial empowerment.

Qualifications

• 5-8 years of progressive experience in a banking or credit union environment.
• Minimum of 3 years of leadership or management experience.
• Strong knowledge of branch operations, deposit services, and retail banking.
• Experience leading teams, coaching employees, and driving performance results.

Responsabilités

• Lead High-Performing Teams: Provide leadership and direction to Teller Supervisors and branch teams across multiple locations (Cookeville and Johnson City Branches). Coach, mentor, and develop emerging leaders within the organization. Foster a culture of accountability, engagement, and exceptional member service.
• Drive Growth & Operational Excellence: Partner with executive leadership to develop and execute branch sales and service strategies. Monitor branch performance and identify opportunities for growth, efficiency, and innovation. Lead operational improvement initiatives that support organizational objectives.
• Ensure Compliance & Risk Management: Maintain compliance with applicable banking and credit union regulations. Oversee operational audits, security procedures, and internal controls. Ensure branches operate safely, efficiently, and according to policy.
• Strengthen Community Connections: Represent TENCU in the community and build meaningful relationships that support membership growth. Promote the credit union's mission, values, and commitment to service.

Connaissances

Leadership

Branch operations

Deposit services

Retail banking

Coaching

Strategic thinking

Formation

Associate degree

Bachelor's degree preferred

Description du poste

Ten Credit Union in Tennessee is seeking a Director of Branch Operations to guide our East Tennessee branch network, overseeing Cookeville and Johnson City locations, developing future leaders, and driving member-focused growth and operational excellence.

The role requires strong leadership, strategic thinking, and a commitment to service. This position involves regular travel between branches and is exempt from overtime. Join a team dedicated to improving lives through financial empowerment.