Branch Operations Leader: Growth & Coaching

Don's Garage Doors; Columbus (OH); On-site; USD 70,000 - 75,000; Full time

Job summary

Don's Garage Doors is seeking a Branch Manager in Columbus to lead 10–20 field technicians, drive KPI performance, and oversee fleet, inventory, and safety in a fast-paced service environment.

You will recruit, train, coach, and develop apprentices into technicians, while coordinating ride-alongs and development plans. Compensation ranges from $70,000 to $75,000 annually, with strong emphasis on ownership and results.

Qualifications

• Minimum 3 years of managerial experience supporting and training a team.
• 21 years or older
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Proficient in computer skills to be able to learn and use the current CRM system which is Service Titan
• Must be able to lift up to 50 pounds at times

Responsibilities

• Provides direct oversight and guidance to 10-20 field employees to include: service technicians and maintenance technicians
• Focus on performance coaching to maintain and improve KPI performance
• Responsible for batch/deposits, tracking Divvy expenses, and purchasing
• Track Market KPIs, actively monitor and manage fleet, including vehicle inspections (cleanliness, maintenance and any other vehicle related tasks)
• Audit and review inventory counts for accuracy and disposition discrepancies; Organize space in the warehouse and perform and oversee cleaning duties, maintain product, tools, equipment, and work area in a clean, orderly, and safe manner
• Provide performance management guidance to line management through weekly 1:1 and on a as needed basis (e.g., coaching, PIP's, career development, disciplinary actions).
• Responsible for recruiting, interviewing, on and offboarding employees.
• Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into future leaders of A1
• Manage Tech schedules and ensures apprentices are scheduled for ride-alongs with other qualified technicians

Skills

Management

Coaching

Leadership

KPI tracking

Recruiting

Customer service

Time management

Tools

Microsoft Office Suite

Service Titan

Job description

Don's Garage Doors is seeking a Branch Manager in Columbus to lead 10–20 field technicians, drive KPI performance, and oversee fleet, inventory, and safety in a fast-paced service environment.

You will recruit, train, coach, and develop apprentices into technicians, while coordinating ride-alongs and development plans. Compensation ranges from $70,000 to $75,000 annually, with strong emphasis on ownership and results.