Branch Operations Lead - Automatic Doors & Service

Piedmont Door Solutions; Odenton (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

AAADM certification

Job summary

Piedmont Door Solutions in Columbia, MD is seeking an Operations Manager to lead our local branch. You will oversee field operations, service and installations, scheduling, and customer satisfaction while driving safety, quality, and on-time project delivery.

You will mentor technicians, manage inventory and contractors, and partner with business development on quotes and key accounts. A proven background in commercial doors and strong leadership are essential for success.

Qualifications

• 5+ years in commercial doors, automatic doors or related field service.
• 2+ years leading field techs or managing service/install ops.
• Strong knowledge of automatic door operators and hardware.
• Excellent communication, organization and problem‑solving skills.
• Familiar with field service software, scheduling platforms and MS Office.
• Valid driver’s license and clean driving record; pass background and MVR.

Responsibilities

• Lead, coach and develop technicians, installers and office staff.
• Oversee dispatch and scheduling to hit response times and first-time fix rates.
• Manage install projects from handoff to closeout: scheduling, materials and subcontractors.
• Drive safety and compliance with ANSI, AAADM and OSHA practices.
• Own branch KPIs: labor utilization, billable hours, profitability and satisfaction.
• Build and manage preventive maintenance and service agreements.
• Partner with business development on quotes and key accounts.
• Manage truck stock, inventory, fleet and tools; recruit and train staff.
• Be the go‑to contact for customers, general contractors and facility managers.
• Keep accurate records in field service and ERP systems.

Skills

5+ years in commercial doors

2+ years leading field techs

Knowledge of automatic doors

Communication & organization

Field service software expertise

Driver's license & clean record

Background check & MVR

Education

Bachelor's degree in business

AAADM certification

Tools

Field service software

Scheduling platforms

Microsoft Office

Job description

Piedmont Door Solutions in Columbia, MD is seeking an Operations Manager to lead our local branch. You will oversee field operations, service and installations, scheduling, and customer satisfaction while driving safety, quality, and on-time project delivery.

You will mentor technicians, manage inventory and contractors, and partner with business development on quotes and key accounts. A proven background in commercial doors and strong leadership are essential for success.