Branch Manager, Columbus OH

Don's Garage Doors; North Carolina; On-site; USD 55,000 - 85,000; Full time

Job summary

Don's Garage Doors seeks a Branch Manager to lead the Columbus area team, overseeing 10-20 field staff and maintenance personnel. You will coach for performance, manage KPIs, and ensure safe, organized operations across scheduling, inventory, and fleet management.

You will recruit, onboard, and develop apprentices into technicians while upholding company vision and values. A strong leader with customer focus is essential.

Qualifications

• Minimum of 3 years managerial experience leading a team.
• Excellent interpersonal and customer service skills.
• Strong organizational and time-management abilities.
• Proficient with Microsoft Office and CRM software (Service Titan).

Responsibilities

• Provide direct oversight and guidance to 10-20 field employees including service and maintenance staff.
• Coach for performance and manage KPI performance.
• Handle batch/deposits, expenses, and purchasing.
• Monitor fleet and conduct vehicle inspections and maintenance.
• Oversee inventory accuracy, organize warehouse space, and ensure a clean, safe work area.
• Provide performance management guidance through 1:1s and coaching.
• Recruit, interview, and onboard or offboard employees.
• Develop Apprentices into Technicians and future leaders; schedule rides-alongs.

Skills

Management experience

Interpersonal skills

Organizational skills

Time management

Analytical thinking

Problem solving

MS Office

CRM (Service Titan)

Customer service

Job description

Branch Managers are responsible for the growth of the market, helping employees develop their skills, and carrying out the Vision and Mission while keeping in line with our core values. In your role, you will help assist in the daily tasks of the location.

The Columbus location supports +/- 20 Sales and Service technicians, Maintenance technicians and installers. The Branch Manager will report to the Area Manager in Inidanapolis.

You Should Apply If:

• You are a master of ownership. You see a problem, you solve the problem!

• You train and coach for performance like your life is depending on it

• You lead by example, leveraging company's vision and values

• You have a bias for action and you make it happen every day

• You are self-motivated and demonstrate high business acumen

You Shouldn’t Apply If:

• You prefer working where there is no one to talk to

• You think that management is "chill"

• Systems/software scare you. We don’t use much paper around here

The Job:

• Provides direct oversight and guidance to 10-20 field employees to include: service

  technicians and maintenance technicians

• Focus on performance coaching to maintain and improve KPI performance

• Responsible for batch/deposits, tracking Divvy expenses, and purchasing

• Track Market KPIs, actively monitor and manage fleet, including vehicle inspections (cleanliness, maintenance and any other vehicle related tasks)

• Audit and review inventory counts for accuracy and disposition discrepancies; Organize space in the warehouse and perform and oversee cleaning duties, maintain product, tools, equipment, and work area in a clean, orderly, and safe manner

• Provide performance management guidance to line management through weekly 1:1 and on a as needed basis (e.g., coaching, PIP's, career development, disciplinary actions).

• Responsible for recruiting, interviewing, on and offboarding employees.

• Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into future leaders of A1

• Manage Tech schedules and ensures apprentices are scheduled for ride-alongs with other qualified technicians

Basic Requirements:

• Minimum of 3 years managerial experience supporting and training a team

• 21 years or older

• Excellent interpersonal and customer service skills

• Excellent organizational skills and attention to detail

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and problem-solving skills

• Proficient with Microsoft Office Suite or related software

• Proficient in computer skills to be able to learn and use the current CRM system which is Service Titan

• Must be able to lift up to 50 pounds at times

#INDDONS