Branch Operations Leader – Grow, Lead & Excel

TENCU; Johnson City (TN); On-site; USD 120,000 - 170,000; Full time

Job summary

TENCU in East Tennessee is seeking a Director of Branch Operations to lead Teller Supervisors and branch teams at Cookeville and Johnson City, drive sales and service strategies, and foster a high-performance culture.

You will develop future leaders, monitor performance, ensure regulatory compliance, and travel regularly between locations. A Bachelor's degree is preferred and 5-8 years banking/credit union experience with 3+ years in leadership is expected.

Qualifications

• 5-8 years of progressive experience in a banking or credit union environment.
• Minimum of 3 years of leadership or management experience.
• Strong knowledge of branch operations, deposit services, and retail banking.
• Experience leading teams, coaching employees, and driving performance results.

Responsibilities

• Lead branch teams across Cookeville and Johnson City locations.
• Coach, mentor, and develop emerging leaders within the organization.
• Develop and execute branch sales and service strategies.
• Monitor branch performance and identify opportunities for growth, efficiency, and innovation.
• Lead operational improvement initiatives that support organizational objectives.
• Maintain compliance with applicable banking and credit union regulations.
• Oversee operational audits, security procedures, and internal controls.
• Represent TENCU in the community and build relationships that support membership growth.

Skills

Leadership

Strategic thinking

Communication

Relationship-building

Project management

Education

Bachelor's degree

Job description

TENCU in East Tennessee is seeking a Director of Branch Operations to lead Teller Supervisors and branch teams at Cookeville and Johnson City, drive sales and service strategies, and foster a high-performance culture.

You will develop future leaders, monitor performance, ensure regulatory compliance, and travel regularly between locations. A Bachelor's degree is preferred and 5-8 years banking/credit union experience with 3+ years in leadership is expected.