Branch Leader - Growth, Coaching & Customer Experience

Apex Bank; Tennessee; On-site; USD 65,000 - 92,000; Full time

Job summary

Apex Bank in Tennessee is seeking a Branch Manager to provide end-to-end leadership for a retail banking office, building a high-performing team and deepening customer relationships. You will drive strategy with the Retail Market Leader and ensure accountability, coaching, and community engagement.

The role focuses on leading branch performance, developing staff, managing risk, and delivering exceptional client service while partnering with related teams to execute enterprise priorities.

Qualifications

• High school diploma or equivalent.
• Progressive experience in retail banking or financial services.
• Prior experience leading or mentoring team members.
• Demonstrated success in sales, service, and relationship management.

Responsibilities

• Lead, coach, and develop all branch team members to achieve individual and branch performance goals.
• Drive branch production across deposits, loans, and referral opportunities.
• Ensure every customer interaction reflects the bank's service standards and resolve escalated concerns.
• Maintain branch operational integrity and regulatory compliance, including cash management, audits, and internal controls.
• Build a positive, team-oriented culture and support talent identification for future leadership.

Skills

Leadership

Coaching

Sales

Customer service

Relationship management

Communication

Decision making

Operational awareness

Risk awareness

Team mentoring

Education

High school diploma or equivalent

Bachelor’s degree in business or related field

Job description

Apex Bank in Tennessee is seeking a Branch Manager to provide end-to-end leadership for a retail banking office, building a high-performing team and deepening customer relationships. You will drive strategy with the Retail Market Leader and ensure accountability, coaching, and community engagement.

The role focuses on leading branch performance, developing staff, managing risk, and delivering exceptional client service while partnering with related teams to execute enterprise priorities.