Director of Branch Operations

TEN Credit Union; North Johnson City (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

TEN Credit Union seeks a Director of Branch Operations to guide our Cookeville and Johnson City locations. You will lead branch teams, mentor leaders, and partner with executives to implement growth and service strategies that strengthen member relationships.

The role emphasizes operational excellence, risk management, and a culture of accountability with a focus on community engagement across East Tennessee.

Qualifications

• 5-8 years in banking or credit union environment.
• Minimum 3 years of leadership or management experience.
• Strong knowledge of branch operations and retail banking.
• Proven ability to develop leaders and drive performance.

Responsibilities

• Lead Teller Supervisors and branch teams across Cookeville and Johnson City locations.
• Develop and execute branch sales and service strategies with executive leadership.
• Oversee compliance, risk management, audits, and internal controls.
• Represent TENCU in the community and strengthen member relationships.

Skills

Leadership

Strategic thinking

Relationship building

Operational leadership

Customer service excellence

Education

Associate degree

Bachelor's degree preferred

Job description

Director of Branch Operations

Schedule: Monday - Thursday, 8:00AM - 5:00PM & Friday. 8:00AM - 6:00PM

Compensation: Depending on Experience

Lead. Inspire. Grow.

At TENCU, we’re looking for an experienced, strategic leader to guide our branch network, elevate member experiences, and drive operational excellence across East TN leading our Cookeville and Johnson City branches.

As the Director of Branch Operations, you will lead branch teams and Teller Supervisors for the Cookeville and Johnson City branches, develop future leaders, oversee branch performance, and partner with executive leadership to execute strategies that fuel growth, strengthen member relationships, and support our mission of improving lives through financial empowerment.

If you’re passionate about developing people, improving processes, and delivering exceptional customer service, we’d love to hear from you.

What You’ll Do

Lead High-Performing Teams

• Provide leadership and direction to Teller Supervisors and branch teams across multiple locations (Cookeville and Johnson City Branches).
• Coach, mentor, and develop emerging leaders within the organization.
• Foster a culture of accountability, engagement, and exceptional member service.

Drive Growth & Operational Excellence

• Partner with executive leadership to develop and execute branch sales and service strategies.
• Monitor branch performance and identify opportunities for growth, efficiency, and innovation.
• Lead operational improvement initiatives that support organizational objectives.

Ensure Compliance & Risk Management

• Maintain compliance with applicable banking and credit union regulations.
• Oversee operational audits, security procedures, and internal controls.
• Ensure branches operate safely, efficiently, and according to policy.

Strengthen Community Connections

• Represent TENCU in the community and build meaningful relationships that support membership growth.
• Promote the credit union's mission, values, and commitment to service.

What You Bring

Required Experience

• 5-8 years of progressive experience in a banking or credit union environment.
• Minimum of 3 years of leadership or management experience.
• Strong knowledge of branch operations, deposit services, and retail banking.
• Experience leading teams, coaching employees, and driving performance results.

Education

• Associate degree required.
• Bachelor's degree preferred.

Skills That Set You Apart

• Strategic thinking and problem-solving abilities.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Commitment to confidentiality, professionalism, and member service excellence.
• Passion for developing people and creating positive workplace culture.

Physical Requirements

• Ability to sit, stand and work at a computer for extended periods
• Ability to lift up to 25 pounds
• Valid driver's license and ability to travel between locations

Travel Requirements

This position requires regular travel to TENCU branch locations throughout East Tennessee to support operations at the Cookeville and Johnson City branches, conduct audits, and collaborate with teams. This position is exempt.

Why TENCU?

At TENCU, we believe our people make the difference. We invest in our team members, encourage professional growth, and empower leaders to make a meaningful impact on both our employees and the members we serve every day.

Join an organization where you can:

• Lead with purpose
• Develop future leaders
• Influence organizational growth
• Strengthen communities
• Make a lasting impact

TENCU is an Equal Opportunity Employer.

*This job opportunity is only open to local candidates in Tennessee*