Branch Operations Lead: Teller Team & Service Growth

First Citizens; Nashville (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

First Citizens Bank is hiring an Operations Services Supervisor in Nashville, TN. The role oversees a branch's operational management and leads a team of service line associates, handling teller transactions and customer requests while promoting bank capabilities.

The ideal candidate has 5+ years in retail bank management and strong leadership, sales acumen, and a customer-centric approach to drive referrals and service excellence.

Qualifications

• Bachelor's Degree with 1 year of experience OR High School Diploma or GED with 5 years in financial services or branch operations management
• Cash-handling and customer service experience preferred
• Proven leadership and team development skills

Responsibilities

• Lead branch operations and supervise service line associates
• Handle teller transactions and customer service requests, promoting bank tools
• Identify sales opportunities and refer clients to the appropriate bank partners

Skills

Leadership

Customer service

Adaptability

Sales

Communication

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank is hiring an Operations Services Supervisor in Nashville, TN. The role oversees a branch's operational management and leads a team of service line associates, handling teller transactions and customer requests while promoting bank capabilities.

The ideal candidate has 5+ years in retail bank management and strong leadership, sales acumen, and a customer-centric approach to drive referrals and service excellence.