Branch Operations Director: Grow, Lead & Serve Members

TEN Credit Union; North Johnson City (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

TEN Credit Union seeks a Director of Branch Operations to guide our Cookeville and Johnson City locations. You will lead branch teams, mentor leaders, and partner with executives to implement growth and service strategies that strengthen member relationships.

The role emphasizes operational excellence, risk management, and a culture of accountability with a focus on community engagement across East Tennessee.

Qualifications

• 5-8 years in banking or credit union environment.
• Minimum 3 years of leadership or management experience.
• Strong knowledge of branch operations and retail banking.
• Proven ability to develop leaders and drive performance.

Responsibilities

• Lead Teller Supervisors and branch teams across Cookeville and Johnson City locations.
• Develop and execute branch sales and service strategies with executive leadership.
• Oversee compliance, risk management, audits, and internal controls.
• Represent TENCU in the community and strengthen member relationships.

Skills

Leadership

Strategic thinking

Relationship building

Operational leadership

Customer service excellence

Education

Associate degree

Bachelor's degree preferred

Job description

TEN Credit Union seeks a Director of Branch Operations to guide our Cookeville and Johnson City locations. You will lead branch teams, mentor leaders, and partner with executives to implement growth and service strategies that strengthen member relationships.

The role emphasizes operational excellence, risk management, and a culture of accountability with a focus on community engagement across East Tennessee.