Branch Operations Leader for Client Experience

JPMorgan Chase & Co.; Edina (MN); On-site; USD 48,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. in Edina, Minnesota is seeking a Branch Operations Lead to oversee daily branch operations, partner with the Branch Manager, and ensure exceptional client experiences while maintaining compliance.

The role focuses on team leadership, process improvement, loss prevention, and promoting self-service banking options to strengthen client relationships. Candidates should have at least 1 year of retail banking experience and be able to work weekends and evenings.

Qualifications

• 1+ years of retail banking experience.
• High school diploma or GED (or foreign equivalent) required.
• Ability to work branch hours including weekends and evenings.
• Travel for training may be required.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Policies & compliance

Attention to detail

Leadership

Team education

Client relationship building

Strong communication

Retail banking experience

Time management

Problem solving

Education

High school diploma or GED

College degree

Job description

JPMorgan Chase & Co. in Edina, Minnesota is seeking a Branch Operations Lead to oversee daily branch operations, partner with the Branch Manager, and ensure exceptional client experiences while maintaining compliance.

The role focuses on team leadership, process improvement, loss prevention, and promoting self-service banking options to strengthen client relationships. Candidates should have at least 1 year of retail banking experience and be able to work weekends and evenings.