Client-Centric Branch Operations Lead

JPMorgan Chase & Co.; Chaska (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. is hiring a Branch Operations Lead in Minnesota to drive outstanding client experiences, manage daily branch operations, and lead a team of branch professionals. The role emphasizes policy compliance, loss prevention, and customer education on self-service options.

Responsibilities include supervising lobby flows, cash devices, and cross-functional collaboration with the Branch Manager to uphold high standards of service and security across all transactions.

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain keen eye for detail and stay organized to juggle tasks.
• Lead operations while ensuring transaction accuracy and collaborative teamwork.
• Educate branch team and partners to stay informed.
• Educate clients and refer to experts when needed.

Responsibilities

• Collaborate with Branch Manager to create welcoming branch atmosphere for clients.
• Greet clients, assist transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication, understand needs and check them into queues.
• Lead branch operations: cash devices, vault, and ATM; resolve issues per policy.
• Introduce clients to the branch team to deliver seamless service with care.
• Promote self-service options for 24/7 account access.
• Support loss control, compliance and audits across branch operations.

Skills

Policy compliance

Detail orientation

Leadership

Team education

Client relationship building

Retail banking experience

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is hiring a Branch Operations Lead in Minnesota to drive outstanding client experiences, manage daily branch operations, and lead a team of branch professionals. The role emphasizes policy compliance, loss prevention, and customer education on self-service options.

Responsibilities include supervising lobby flows, cash devices, and cross-functional collaboration with the Branch Manager to uphold high standards of service and security across all transactions.