Branch Operations Leader: Field Service & Growth

KANAWHA SCALES & SYSTEMS LLC; Alabaster (AL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance (Highmark)

Educational reimbursement

401(k) retirement plan

PTO

Job summary

Kanawha Scales & Systems is seeking a Branch Operations Manager for our Birmingham, AL office. The role leads field service and operations, ensuring service delivery quality, customer satisfaction, and growth of KSS products within the region.

The position requires strong leadership of technicians and operations staff, travel about 25%, and a focus on safety, ISO compliance, and process improvements that boost efficiency and service revenue.

Qualifications

• Experience in operations management, service management, or industrial operations.
• Leadership experience managing technicians or field service teams.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with Microsoft Office and ERP/CRM systems.
• Knowledge of industrial safety practices and regulatory requirements.

Responsibilities

• Lead day-to-day operations of the assigned service branch.
• Monitor branch performance to ensure service revenue, operational efficiency, and quality targets are met.
• Implement operational strategies aligned with company goals.
• Identify and drive improvements in service delivery and operational processes.
• Recruit, hire, train, and develop technicians and operations staff.
• Provide coaching, performance management, and career development.
• Ensure technicians participate in the Kanawha Scales Technician Training Program.
• Foster a positive, accountable, and high-performing team culture.
• Ensure timely and high-quality service delivery to customers.
• Support technicians in resolving complex service issues.
• Coordinate scheduling and service execution for maintenance, repairs, and installations.
• Maintain strong customer relationships and support service agreement growth.
• Promote and enforce a safety-first culture across all branch operations.
• Ensure compliance with company safety policies and industry regulations.
• Support ISO quality standards and operational compliance.
• Monitor and maintain branch safety performance.
• Monitor branch financial performance including service revenue and operational costs.
• Track key metrics such as technician utilization, service agreements, and service performance.
• Support budgeting, forecasting, and operational planning for the branch.
• Improve operational processes and service workflows to increase efficiency.
• Ensure effective allocation of technicians, vehicles, tools, and equipment.
• Maintain oversight of branch facilities, service vehicles, and operational resources.
• Support improvements to operational systems and reporting tools.

Skills

Operations management

Service management

Leadership

Communication

Organizational skills

Problem solving

ERP/CRM systems

Microsoft Office

Industrial safety

Tools

Microsoft Office

ERP/CRM systems

Job description

Kanawha Scales & Systems is seeking a Branch Operations Manager for our Birmingham, AL office. The role leads field service and operations, ensuring service delivery quality, customer satisfaction, and growth of KSS products within the region.

The position requires strong leadership of technicians and operations staff, travel about 25%, and a focus on safety, ISO compliance, and process improvements that boost efficiency and service revenue.