Branch Operations Leader: Field Service Growth

Kanawha Scales & Systems, LLC.; Alabaster (AL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health Insurance: Highmark

401(k) Retirement Plan: 4% employer

Paid Time Off (PTO)

Dental and Vision Plans

Education and Tuition Reimbursement

Job summary

Kanawha Scales & Systems, LLC. is seeking a Branch Operations Manager for our Birmingham, AL office to lead field service and branch operations. This role oversees service delivery, technician performance, and aligns operations with regional growth while maintaining strict safety and ISO compliance.

Occasional travel up to ~25% is expected. Responsibilities include recruiting and developing technicians, monitoring performance metrics, and driving continuous improvements in service workflows to

Qualifications

• Experience in operations management, service management, or industrial operations.
• Previous leadership experience managing technicians or field service teams preferred.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with Microsoft Office and ERP/CRM systems.

Responsibilities

• Lead day-to-day operations of the assigned service branch.
• Monitor branch performance to ensure service revenue, operational efficiency, and quality targets are met.
• Recruit, hire, train, and develop technicians and operations staff.
• Provide coaching, performance management, and career development.
• Ensure technicians participate in the Kanawha Scales Technician Training Program.
• Foster a positive, accountable, and high-performing team culture.
• Ensure timely and high-quality service delivery to customers.
• Support technicians in resolving complex service issues.
• Coordinate scheduling and service execution for maintenance, repairs, and installations.
• Maintain strong customer relationships and support service agreement growth.

Skills

Operations management

Leadership

Communication skills

Problem solving

Safety practices

Organizational skills

Tools

ERP/CRM systems

Microsoft Office

Job description

Kanawha Scales & Systems, LLC. is seeking a Branch Operations Manager for our Birmingham, AL office to lead field service and branch operations. This role oversees service delivery, technician performance, and aligns operations with regional growth while maintaining strict safety and ISO compliance.

Occasional travel up to ~25% is expected. Responsibilities include recruiting and developing technicians, monitoring performance metrics, and driving continuous improvements in service workflows to