Branch Operations Leader: Safety, Service & Growth

Crane 1 Services; Louisville (KY); On-site; USD 80,000 - 95,000; Full time

Job summary

Crane 1 Services is seeking a Branch Operations Manager in Louisville, KY to lead a hands-on, customer-focused team. You will recruit, train and mentor service technicians while driving safety, scheduling, and profitability at the branch.

The role demands a proven operating leader who can coordinate field work, manage timecards, and deliver growth through strong customer relationships and effective service delivery.

Qualifications

• Minimum of 5 years of proven branch management experience or similar leadership in a service/industrial setting.
• Strong leadership and people-management skills with a focus on safety and quality.
• Excellent verbal and written communication abilities and attention to detail.
• Analytical mindset with drive to improve processes and performance.
• Passion for delivering top-notch service and customer satisfaction.

Responsibilities

• Lead a safety-minded, high-performing branch team and prioritize tasks.
• Recruit, hire, train, and mentor service technicians; manage scheduling and resources.
• Oversee daily huddles, branch operations, and field performance to meet goals.
• Support sales to achieve growth and manage branch P&L and timecards.
• Maintain strong customer relationships and coordinate site visits and quotes.
• Conduct site safety audits and ensure compliance with procedures.

Skills

Leadership

Communication

Attention to detail

Analytical mindset

Process improvement

Customer service orientation

Tools

Sage300 ERP

CRM

Job description

Crane 1 Services is seeking a Branch Operations Manager in Louisville, KY to lead a hands-on, customer-focused team. You will recruit, train and mentor service technicians while driving safety, scheduling, and profitability at the branch.

The role demands a proven operating leader who can coordinate field work, manage timecards, and deliver growth through strong customer relationships and effective service delivery.