Branch Operations Lead — Elevate Local Banking

JP Morgan Chase; Santa Clara (CA); On-site; USD 39,606 - 48,284; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Retirement savings plan

Tuition reimbursement

Job summary

A leading financial services firm is seeking a Branch Operations Lead in Santa Clara, CA. In this role, you will ensure exceptional client experiences and embrace operational excellence. Responsibilities include managing branch operations, assisting clients with their banking needs, and leading a team dedicated to service. Ideal candidates should have retail banking experience and strong leadership skills. Competitive pay and benefits are offered, including comprehensive healthcare and retirement plans.

Qualifications

• 1+ years of retail banking experience.
• Strong leadership skills and operational proficiency.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere.
• Engage clients with clear communication and manage lobby flow.
• Lead branch operations, maintaining high standards for loss control.

Skills

Customer service

Leadership

Attention to detail

Organizational skills

Retail banking experience

Education

High school degree, GED, or foreign equivalent

Job description

A leading financial services firm is seeking a Branch Operations Lead in Santa Clara, CA. In this role, you will ensure exceptional client experiences and embrace operational excellence. Responsibilities include managing branch operations, assisting clients with their banking needs, and leading a team dedicated to service. Ideal candidates should have retail banking experience and strong leadership skills. Competitive pay and benefits are offered, including comprehensive healthcare and retirement plans.