Branch Operations Leader: Elevate Service & Compliance

Fairygodboss; Fort Wayne (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking a Branch Operations Lead to oversee day-to-day branch activities, work with the Branch Manager, and ensure transactions are processed accurately while complying with policies. You will guide the team, educate colleagues, promote self-service options, and maintain strong loss prevention and audit readiness, helping deliver exceptional client experiences every day.

You will contribute to weekends/evenings staffing and participate in ongoing training to stay current with bank

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain detail orientation and stay organized while multitasking.
• Strong leadership and operational proficiency to ensure transaction accuracy.
• Educate and connect with branch team and partners.
• Build meaningful client relationships and refer to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Policy adherence

Detail oriented

Leadership

Customer education

Client relations

Retail banking experience

Education

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to oversee day-to-day branch activities, work with the Branch Manager, and ensure transactions are processed accurately while complying with policies. You will guide the team, educate colleagues, promote self-service options, and maintain strong loss prevention and audit readiness, helping deliver exceptional client experiences every day.

You will contribute to weekends/evenings staffing and participate in ongoing training to stay current with bank