Branch Operations Leader — Elevate Customer Experience

Banco Santander SA; Philadelphia (Philadelphia County); On-site; USD 38,000 - 64,000; Full time

Job summary

Banco Santander SA in Philadelphia is seeking a Branch Operations Manager to ensure efficient, secure branch operations and outstanding customer experiences. You will oversee risk controls, cash handling, vault/ATM custody, and lobby management while guiding team members.

The role requires 3+ years in branch banking or related operations, strong communication, data‑driven decision making, and proficiency in Microsoft Office.

Qualifications

• High school diploma or GED required; 3+ years in branch banking or related operations.
• Strong customer service skills and a proactive approach to issue resolution.
• Proficiency in cash handling, audit logs, risk management and regulatory compliance.

Responsibilities

• Oversee branch operations, ensure efficient cash handling and vault/ATM custody.
• Deliver outstanding customer service and manage lobby flow and engagement.
• Assist customers with deposits, withdrawals, and payments; resolve issues promptly.
• Coach staff, monitor compliance, and use data to improve branch performance.

Skills

Customer service

Communication

Problem solving

Data-driven decisions

Relationship building

Time management

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Banco Santander SA in Philadelphia is seeking a Branch Operations Manager to ensure efficient, secure branch operations and outstanding customer experiences. You will oversee risk controls, cash handling, vault/ATM custody, and lobby management while guiding team members.

The role requires 3+ years in branch banking or related operations, strong communication, data‑driven decision making, and proficiency in Microsoft Office.