Branch Operations Leader: Customer Experience & Risk

Santander; Philadelphia (Philadelphia County); On-site; USD 38,000 - 64,000; Full time

Job summary

Santander is seeking a Branch Operations Manager for the Reading Center in Philadelphia, PA. You will manage branch operations to ensure efficiency, security, and exceptional customer experiences, while guiding staff and overseeing risk controls in cash handling and transactions.

Responsibilities include lobby management, issue resolution, customer relationship building, and driving digital engagement. Strong focus on policy compliance, data-driven decisions, and team development in a fast-paced

Qualifications

• 3+ years of branch banking or related operations experience.
• Demonstrated cash handling and ability to maintain audit logs.
• Excellent customer service skills and ability to build relationships.

Responsibilities

• Assist customers with deposits, withdrawals, and payments.
• Oversee risk controls and cash handling to safeguard branch assets.
• Deliver an elevated customer experience with proactive lobby management.
• Resolve customer issues promptly and effectively.
• Educate customers on self-service options and digital channels.
• Conduct cash counts and maintain accurate audit logs.
• Support teller line and provide feedback for efficient operations.
• Communicate clearly with customers in person, by phone, or digitally.
• Use data to improve branch performance and operational efficiency.

Skills

Cash handling

Audit logs

Customer service

Communication

Data-driven decisions

Office software

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Santander is seeking a Branch Operations Manager for the Reading Center in Philadelphia, PA. You will manage branch operations to ensure efficiency, security, and exceptional customer experiences, while guiding staff and overseeing risk controls in cash handling and transactions.

Responsibilities include lobby management, issue resolution, customer relationship building, and driving digital engagement. Strong focus on policy compliance, data-driven decisions, and team development in a fast-paced