Branch Operations Lead: Elevate Customer Experience & Compliance

Banco Santander SA; Philadelphia (Philadelphia County); Hybrid; USD 38,000 - 64,000; Full time

Job summary

Banco Santander SA is seeking a Branch Operations Manager for the Reading Center in Philadelphia, PA. The role ensures efficient, secure branch operations, and exceptional customer experiences while guiding team growth.

Responsibilities include cash handling, risk controls, lobby management, and using data-driven decisions to enhance performance and customer engagement. Remote work is not described; standard branch hours apply.

Qualifications

• High school diploma or GED required.
• 3+ years in branch banking or related operations/support function.
• 18+ months cash handling experience.
• 18+ months customer service in high-volume environment.
• Knowledge of policies, compliance, risk management and loss prevention.
• Ability to work fast-paced environment and manage multiple priorities.

Responsibilities

• Oversee branch operations, risk controls, and compliance with policies.
• Assist customers with deposits, withdrawals, and payments.
• Manage lobby flow and create a welcoming environment for customers.
• Conduct cash counts and maintain audit logs.
• Support teller line and coaching to ensure accurate transactions.
• Use data-driven insights to improve branch performance and digitize customer engagement.

Skills

Branch banking experience

Cash handling

Customer service

Data-driven decisions

Communication

Problem solving

Digital tools

Audit logs

Team coaching

Education

High school diploma, GED

Tools

Microsoft Office

Job description

Banco Santander SA is seeking a Branch Operations Manager for the Reading Center in Philadelphia, PA. The role ensures efficient, secure branch operations, and exceptional customer experiences while guiding team growth.

Responsibilities include cash handling, risk controls, lobby management, and using data-driven decisions to enhance performance and customer engagement. Remote work is not described; standard branch hours apply.