Branch Operations Leader & Customer Growth Coach

Members 1st Partnership; Selinsgrove (Snyder County); On-site; USD 49,000 - 59,000; Full time

Job summary

Members 1st Partnership is a credit union dedicated to growing with its members while offering competitive pay, excellent benefits, and work-life balance. The Universal Assistant Branch Manager will oversee daily branch operations, drive deposits, loans, and service, and coach staff to deliver superior member experiences.

The role emphasizes compliance, a consultative sales culture, and the ability to connect members with technology and self-service options; occasional coverage for other

Qualifications

• 3-5 years of related experience; 1-3 years of leadership/management experience
• Associate's degree or equivalent education
• Strong communication and sales aptitude

Responsibilities

• Supervise daily branch staff operations and ensure accuracy and member satisfaction
• Guide branch operations and assist growth of deposits, loans, and service ratio
• Coach staff through development plans and hire qualified candidates
• Promote consultative sales and guide members to self-service options

Skills

Promote products

Communication skills

Attention to detail

Credit union products

Sales opportunities

Coaching

Analytical skills

Time management

PC software familiarity

Education

Associate's degree

Job description

Members 1st Partnership is a credit union dedicated to growing with its members while offering competitive pay, excellent benefits, and work-life balance. The Universal Assistant Branch Manager will oversee daily branch operations, drive deposits, loans, and service, and coach staff to deliver superior member experiences.

The role emphasizes compliance, a consultative sales culture, and the ability to connect members with technology and self-service options; occasional coverage for other