Branch Operations Leader – Customer Experience

OneGroup; New York (NY); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Community Financial System, Inc. (CFSI) is seeking a Branch Supervisor to oversee daily branch operations and staff, ensuring service excellence and adherence to policies.

You will coordinate with Branch or District leadership to meet branch goals, supervise personnel, and deliver an optimal customer experience across locations needing oversight.

This role requires strong operational oversight, risk awareness, and the ability to balance customer service with compliance.

Responsibilities

• Directly supervises the branch office and performs or delegates duties including oversight of branch service operations: approvals of overrides, branch general ledger accounts, vault and drawer audits, approval of overdrafts, control of negotiable supplies, cash management, ordering and shipments; ATM

Job description

Community Financial System, Inc. (CFSI) is seeking a Branch Supervisor to oversee daily branch operations and staff, ensuring service excellence and adherence to policies.

You will coordinate with Branch or District leadership to meet branch goals, supervise personnel, and deliver an optimal customer experience across locations needing oversight.

This role requires strong operational oversight, risk awareness, and the ability to balance customer service with compliance.