Branch Supervisor — Lead Team, Elevate Customer Experience

OneGroup; Town of Potsdam (NY); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Financial System, Inc. (CFSI) is seeking a Branch Supervisor to oversee daily branch operations and staff performance, ensuring a superior customer experience, accurate cash handling, and regulatory compliance.

You will work with the Branch or District Manager to set goals, monitor performance, and develop team members through coaching and training. This position requires a strong knowledge of banking procedures, a valid driver license, and the ability to travel between nearby branches

Qualifications

• A.A.S. Degree or equivalent; specialized banking education and training.
• Valid driver license and reliable transportation.
• Minimum four (4) years’ experience in related positions.

Responsibilities

• Supervise branch staff and operations, including overrides, audits, and cash handling.
• Partner with management to set growth, sales, and profit objectives.
• Solicit new business from customers and maintain relationships for cross-selling.
• Monitor performance against goals and provide regular feedback.
• Ensure knowledge of products and services to meet customer needs.
• Organize staff meetings and train new personnel.
• Ensure compliance with policies, procedures, and internal controls.

Skills

Interpersonal skills

Verbal and written communication

Math skills

Attention to detail

Clear thinking

Core values alignment

Teller training knowledge

Education

A.A.S. Degree or equivalent

Job description

Community Financial System, Inc. (CFSI) is seeking a Branch Supervisor to oversee daily branch operations and staff performance, ensuring a superior customer experience, accurate cash handling, and regulatory compliance.

You will work with the Branch or District Manager to set goals, monitor performance, and develop team members through coaching and training. This position requires a strong knowledge of banking procedures, a valid driver license, and the ability to travel between nearby branches