Branch Operations Leader & Customer Experience

Ameris Bank; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Sick and Vacation Leave

Volunteer/Service Day

Employee Assistance Program

Job summary

Ameris Bank is seeking a Branch Operations Leader to supervise the branch, manage the lobby and teller lines, and drive sales objectives while maintaining compliance and a high-quality customer experience. You will coach and motivate a team, optimize resources, and participate in business development activities.

The role requires 3+ years in retail banking with supervisory experience, a bachelor’s degree in business or related field, and strong communication skills.

Qualifications

• Strong leadership and coaching abilities.
• Deep knowledge of branch operations and procedures.
• Understanding of banking policies and compliance requirements.
• Proficient with standard software (Google Docs, MS Office).

Responsibilities

• Oversee branch operations, lobby and teller activity, staffing, audits, and compliance.
• Recruit, train, coach, and evaluate branch staff.
• Drive customer relationships and sales objectives through effective planning.
• Ensure safe, secure, and compliant branch environment.
• Lead or co-facilitate staff meetings and training.
• Provide backup support to other branches as needed.

Skills

Team leadership

Branch operations

Policy knowledge

PC proficiency

Google Docs

MS Office

Education

Bachelor’s degree in business or related field

Job description

Ameris Bank is seeking a Branch Operations Leader to supervise the branch, manage the lobby and teller lines, and drive sales objectives while maintaining compliance and a high-quality customer experience. You will coach and motivate a team, optimize resources, and participate in business development activities.

The role requires 3+ years in retail banking with supervisory experience, a bachelor’s degree in business or related field, and strong communication skills.