Branch Leader: Coach Teams, Drive Service & Growth

Ameris Bank; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan

Paid Sick and Vacation Leave

Volunteer/Service Day

Life Insurance

Job summary

Ameris Bank is seeking a Branch Supervisor to lead daily operations, lobby management, and customer service excellence. You will supervise tellers, manage staffing, audits, and compliance while coaching a high-performing team.

The role emphasizes sales, customer experience, risk management, and community engagement. A Bachelor’s in business and 3+ years retail banking are preferred for success in Ameris Bank’s collaborative culture.

Qualifications

• 3+ years of retail banking experience required.
• Supervisory, leadership or mentorship experience required.
• Branch operations experience required.
• Cross selling experience required.
• Sales management experience preferred.
• Consumer credit experience preferred.

Responsibilities

• Supervise the operations of the branch including the lobby and teller line, establishing staffing schedules, performing audits, evaluating employee performance, and monitoring compliance.
• Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships and guide team to achieve sales objectives through action planning.
• Oversee the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Manage branch safety, security, and compliance.
• Protect against criminal or fraudulent activity, risk or exposure.
• Represent the bank in business development efforts and at networking and community functions.
• Maintain a working knowledge of banking products, programs, services, and promotions.
• Lead or co‑facilitate training and staff meetings.
• Provide backup support to other branches as needed.
• Approve policy exceptions within authorized limits.
• Responsible for achievement of branch objectives, sales and service objectives as set by leadership.
• May perform all sales and service functions of the branch as needed.

Skills

Leadership

Team collaboration

Communication

Branch operations

Banking policies

PC proficiency

Google Docs

Microsoft Office

Education

Bachelor’s degree in business or related field

Tools

Google Docs

Microsoft Office

Job description

Ameris Bank is seeking a Branch Supervisor to lead daily operations, lobby management, and customer service excellence. You will supervise tellers, manage staffing, audits, and compliance while coaching a high-performing team.

The role emphasizes sales, customer experience, risk management, and community engagement. A Bachelor’s in business and 3+ years retail banking are preferred for success in Ameris Bank’s collaborative culture.