Branch Operations Leader & Customer Experience Coach

Ameris Bank; Ellenwood (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Annual leave and paid holidays

401(k) Retirement Plan with employer匹配

Employee Stock Purchase Plan

Employee Discount Programs

Job summary

Ameris Bank is seeking a Branch Leader in Georgia to oversee customer service fulfillment, branch operations, and team performance. This role emphasizes delivering financial peace of mind by coaching staff, managing risk, and driving service excellence at the local branch.

You will lead staffing, training, and performance reviews while collaborating with sales and operations to meet objectives and promote community engagement. Strong banking knowledge and regulatory compliance are essential.

Qualifications

• 3+ years of retail banking experience required.
• Supervisory, leadership or mentorship experience required.
• Branch operations experience required.
• Cross selling experience required.
• Sales management experience preferred.
• Consumer credit experience preferred.

Responsibilities

• Supervise branch operations including the lobby and teller line, staffing, audits, and compliance.
• Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.
• Optimize use of resources to meet operational needs of the branch.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships and guide team to achieve sales objectives.
• Oversee the customer experience within the branch, assess feedback, and resolve complex problems to ensure excellence.
• Manage branch safety, security, and compliance; protect against risk or exposure.
• Represent the bank in business development efforts and at community functions.
• Maintain a working knowledge of banking products, programs, services, and promotions.

Skills

Retail banking

Leadership

Customer service

Cross-selling

Sales management

Communication

Education

Bachelor's degree in business

Tools

Google Docs

Microsoft Office

Job description

Ameris Bank is seeking a Branch Leader in Georgia to oversee customer service fulfillment, branch operations, and team performance. This role emphasizes delivering financial peace of mind by coaching staff, managing risk, and driving service excellence at the local branch.

You will lead staffing, training, and performance reviews while collaborating with sales and operations to meet objectives and promote community engagement. Strong banking knowledge and regulatory compliance are essential.