Branch Operations Leader - Commercial Lines (Hybrid)

Insurance Office of America; Newport Beach (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations

Career growth opportunities

Work-life balance

Community service

Job summary

Insurance Office of America (IOA) is seeking a Branch Operations Supervisor for the Orange County region. The role oversees Account Management staff, drives performance, and ensures policy compliance in a hybrid environment with one day in the office.

The ideal candidate will have an active P&C license, 2+ years in insurance, and strong leadership and communication skills to support branch operations and growth.

Qualifications

• Active P&C license is required.
• 2+ years of insurance industry experience.
• Strong communication and people-management skills.
• Proficiency in MS Office.

Responsibilities

• Lead Account Team staff, assign tasks and manage workflows.
• Monitor performance and provide coaching.
• Ensure HR processes and policies are followed.
• Manage staff scheduling and staffing levels.
• Participate in interviewing and hiring recommendations.
• Deliver regular performance evaluations.
• Coach and develop personnel and leadership skills.
• Promote IOA culture and engagement.
• Analyze performance data and report to leadership.

Skills

P&C license

People management

Team leadership

MS Office

Communication

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Insurance Office of America (IOA) is seeking a Branch Operations Supervisor for the Orange County region. The role oversees Account Management staff, drives performance, and ensures policy compliance in a hybrid environment with one day in the office.

The ideal candidate will have an active P&C license, 2+ years in insurance, and strong leadership and communication skills to support branch operations and growth.