Branch Operations Leader — Coaching & Customer Service

Enterprise Bank and Trust; Saint Peters (MO); Vor Ort; USD 42.000 - 66.000; Vollzeit

Zusammenfassung

Enterprise Bank & Trust operates with a focus on helping communities thrive by empowering local businesses and individuals. The Assistant Branch Manager will oversee daily branch operations, coach staff, and ensure adherence to policies while driving customer service excellence.

The role emphasizes leadership, recruitment support, and cross-functional coaching to meet service and sales goals in a collaborative, community-focused environment.

Qualifikationen

• High School diploma or equivalent required.
• Bachelor’s degree in business related field or equivalent experience.
• Minimum of two years banking experience.
• Customer service experience required.
• Experience supervising preferred.
• Strong leadership and interpersonal skills.

Aufgaben

• Supervise day-to-day branch operations.
• Coach and schedule employees; address performance issues.
• Direct activities to ensure efficient customer service.
• Monitor cross-selling and referral goals.
• Ensure compliance with bank policies and security standards.
• Assist in recruitment and training of branch staff.
• Complete new accounts and teller duties as needed.
• Handle escalated customer concerns.

Kenntnisse

Leadership

Customer Service

Communication

Team Management

Banking Operations

Ausbildung

High School Diploma

Bachelor's degree in business

Tools

Microsoft Word

Excel

Google Suite

Salesforce

IBS

Jobbeschreibung

Enterprise Bank & Trust operates with a focus on helping communities thrive by empowering local businesses and individuals. The Assistant Branch Manager will oversee daily branch operations, coach staff, and ensure adherence to policies while driving customer service excellence.

The role emphasizes leadership, recruitment support, and cross-functional coaching to meet service and sales goals in a collaborative, community-focused environment.