Branch Operations Leader: Banking & Service

F&M Bank - Archbold, OH; Bluffton (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

F&M Bank seeks a responsible supervisor for Personal Bankers and Tellers in Bluffton. You will supervise staff, handle daily transactions, and ensure accurate cash handling while delivering exceptional customer service.

You will educate customers on products, open new accounts, and refer lending and investment options as appropriate. The role requires strong leadership, banking knowledge, and the ability to maintain security and compliance.

Qualifications

• High school diploma and associate’s degree, and/or 3-5 years personal banker experience, leadership experience preferred.

Responsibilities

• Supervise Personal Bankers and Tellers within assigned office.
• Educate customers about bank products and services and refer appropriate options.
• Open/Close office, manage deposits and cash handling with accuracy.
• Ensure security procedures and confidential information handling.
• Provide ongoing relationship servicing and cross-sell bank products.

Skills

Customer service

Cash handling

Leadership

Time management

Communication

Education

High school diploma

Associate degree

Tools

ITM machine operation

Banking software

Job description

F&M Bank seeks a responsible supervisor for Personal Bankers and Tellers in Bluffton. You will supervise staff, handle daily transactions, and ensure accurate cash handling while delivering exceptional customer service.

You will educate customers on products, open new accounts, and refer lending and investment options as appropriate. The role requires strong leadership, banking knowledge, and the ability to maintain security and compliance.