Branch Operations Lead (Travel)

Banc of California, Inc.; Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k plan

Health insurance

Paid time off

Tuition reimbursement

LinkedIn Learning access

Job summary

Banc of California, Inc. in Irvine, CA is hiring Branch Support Officers to represent the bank, welcome customers, and assist with financial transactions across branch locations. The role involves quality control, promoting services, and supporting daily branch operations.

Travel between temporary assignments is required within a designated region; mileage is reimbursed. The candidate should have strong customer service skills, banking operations knowledge, and the ability to manage multiple

Qualifications

• 5 years in branch operations is required.
• Experience as a supervisor is preferred.
• Solid understanding of the operational regulatory environment with thorough knowledge of banking operations is required.

Responsibilities

• Actively involved in quality control for assigned region.
• Carry out supervisory responsibilities, when appropriate, in accordance with the Bank’s policies.
• Plan and schedule the daily workflow and coordinate with other areas as required to ensure compliance with service standards and regulatory deadlines.
• Assure high quality and friendly customer service and adherence to sales and brand standards.
• Resolve customer inquiries/complaints and situations in a positive professional and efficient manner.
• Promote effective sales and service environment.

Skills

Branch operations

Supervisory experience

Customer service excellence

Regulatory compliance knowledge

Travel between branch locations

Education

High School Diploma or equivalent

Associate or higher preferred

Tools

Word & Excel (end-user)

Job description

Banc of California, Inc. in Irvine, CA is hiring Branch Support Officers to represent the bank, welcome customers, and assist with financial transactions across branch locations. The role involves quality control, promoting services, and supporting daily branch operations.

Travel between temporary assignments is required within a designated region; mileage is reimbursed. The candidate should have strong customer service skills, banking operations knowledge, and the ability to manage multiple