Branch Operations & Customer Experience Lead

Bank of Hope; Irvine (CA); On-site; USD 33,000 - 41,000; Full time

Job summary

Bank of Hope in Irvine, CA is seeking a Branch Service Officer to ensure efficient day-to-day branch operations while delivering exceptional customer service under the supervision of the Operations Manager.

You will assist with teller duties, uphold security/compliance, and support audits. The role emphasizes proactive customer engagement, problem resolution, and teamwork with branch leadership to grow the client base.

Qualifications

• Minimum education level: High School Diploma.
• At least 3 years of experience in branch operations.
• Fluent English with strong written and verbal communication.

Responsibilities

• Ensure efficient day-to-day branch operations and adherence to policies and security protocols.
• Deliver exceptional customer service and resolve inquiries, acting as escalation point for complex issues.
• Mentor tellers and front-line staff; support back-office tasks and audits as needed.
• Identify cross-selling opportunities and collaborate with leadership to grow the branch’s client base.

Skills

English (Advanced)

Verbal fluency

Multitasking

Communication

Organizational skills

Education

High School Diploma

Job description

Bank of Hope in Irvine, CA is seeking a Branch Service Officer to ensure efficient day-to-day branch operations while delivering exceptional customer service under the supervision of the Operations Manager.

You will assist with teller duties, uphold security/compliance, and support audits. The role emphasizes proactive customer engagement, problem resolution, and teamwork with branch leadership to grow the client base.