Branch Operations Lead & Service & Sales Coach

QNB Bank; Allentown (Lehigh County); On-site; USD 55,000 - 70,000; Full time

Job summary

The Assistant Branch Manager at QNB Bank in Pennsburg, PA oversees branch operations, supervises staff, and ensures courteous, accurate service, including processing deposits and consumer loans. A strong emphasis is placed on coaching, training, and applying Q2 Service and Sales programs, while maintaining compliance with bank policies.

The role supports community involvement and ensures branch hours meet customer needs.

Qualifications

• Must have supervisory experience and be able to motivate team members.
• Ability to lift and maneuver coin bags? (not specified as weight in ad)
• Strong communication skills and product knowledge with focus on Service and Sales referrals.

Responsibilities

• Oversees branch operations and staff in the absence of the Branch Manager.
• Implements Q2 Service and Sales programs to meet goals and quality standards.
• Builds and maintains customer relationships with courteous, confidential service.
• Processes deposits and disburses consumer loans at various branch locations.
• Resolves customer problems efficiently and professionally.
• Ensures branch hours and operating policies are followed.
• Coaches and develops staff to ensure productivity and customer service excellence.
• Participates in training workshops and service/sales meetings.
• Completes required compliance training and adheres to regulations.

Skills

Supervisory experience

Coaching staff

Customer relations

Sales knowledge

Education

High School Diploma

Job description

The Assistant Branch Manager at QNB Bank in Pennsburg, PA oversees branch operations, supervises staff, and ensures courteous, accurate service, including processing deposits and consumer loans. A strong emphasis is placed on coaching, training, and applying Q2 Service and Sales programs, while maintaining compliance with bank policies.

The role supports community involvement and ensures branch hours meet customer needs.