Branch Operations Lead - Northwest GA | Elevate Service

JPMorgan Chase & Co.; Powder Springs (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorgan Chase & Co. in Powder Springs, GA is seeking a Branch Operations Lead to oversee daily branch activities, greet clients, manage lobby flow, and support the Branch Manager. You will ensure transactions are accurate, promote self-service options, and uphold policy compliance.

This role emphasizes leadership, coaching the branch team, loss control, audits, and building trusted relationships with clients and partners while delivering superb service in a fast-paced retail banking environment.

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain keen eye for detail and stay organized to juggle multiple tasks.
• Demonstrate leadership and operational proficiency to ensure transaction accuracy.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow and scheduling to build relationships.
• Communicate clearly to understand client needs and guide them to self-service options.
• Lead branch operations including cash devices and adherence to bank policies and procedures.
• Introduce clients to the team and assist with specialized financial needs, building lasting relationships.
• Promote self-service options to empower clients to access accounts anytime.

Skills

Retail banking

Leadership

Customer service

Regulatory compliance

Loss prevention

Training

Team collaboration

Detail orientation

Weekend/evening hours

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Powder Springs, GA is seeking a Branch Operations Lead to oversee daily branch activities, greet clients, manage lobby flow, and support the Branch Manager. You will ensure transactions are accurate, promote self-service options, and uphold policy compliance.

This role emphasizes leadership, coaching the branch team, loss control, audits, and building trusted relationships with clients and partners while delivering superb service in a fast-paced retail banking environment.