Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; Atlanta (GA); On-site; USD 52,000 - 80,000; Full time

Job summary

JPMorgan Chase & Co. in Atlanta is seeking a Branch Operations Lead to supervise daily branch activities and drive excellent client service.

You will oversee cash devices, lobby flow, and team coordination while ensuring adherence to banking policies. Join a team focused on building trusted client relationships, promoting self-service options, and maintaining strong control environments across operations and compliance.

Qualifications

• Adheres to policies, procedures, and banking regulations.
• Maintains meticulous attention to detail and stays organized.
• Leads and collaborates with branch teams to ensure accurate transactions.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and ensure exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Engage clients with clear communication to understand needs and guide them to self-service options.
• Lead branch operations, including cash devices like the cash vault and ATM, ensuring compliance and accuracy.
• Introduce clients to branch team members to deliver seamless service and assist with financial needs.
• Promote self-service options to enable 24/7 access to accounts.
• Support loss control, compliance, and audits to keep the branch secure and efficient.

Skills

Customer service

Leadership

Policy adherence

Detail-oriented

Regulatory knowledge

Communication

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash vault operations

ATM operations

Job description

JPMorgan Chase & Co. in Atlanta is seeking a Branch Operations Lead to supervise daily branch activities and drive excellent client service.

You will oversee cash devices, lobby flow, and team coordination while ensuring adherence to banking policies. Join a team focused on building trusted client relationships, promoting self-service options, and maintaining strong control environments across operations and compliance.