Branch Operations Leader — Customer Experience

JPMorganChase; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

JPMorgan Chase in New York is seeking a Branch Operations Lead to oversee daily branch activities, greet clients, and ensure transactions are processed accurately with strict regulatory compliance. You will partner with the Branch Manager, coach the team, promote self-service options, and foster lasting client relationships while maintaining loss control and audit readiness.

Travel for training is expected, and the role offers a comprehensive rewards package consistent with a leading financial

Qualifications

• You take pride in adhering to policies, procedures, and regulatory banking requirements.
• You are committed to maintaining a keen eye for detail and staying organized.
• You are proud of your leadership skills and operational proficiency.
• You have a strong passion for educating the branch team and partners.
• You excel at building meaningful connections and engaging with clients.
• You have 1+ years of retail banking experience.
• You have the ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Attention to detail

Leadership

Customer service

Policy adherence

Retail banking

Communication

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase in New York is seeking a Branch Operations Lead to oversee daily branch activities, greet clients, and ensure transactions are processed accurately with strict regulatory compliance. You will partner with the Branch Manager, coach the team, promote self-service options, and foster lasting client relationships while maintaining loss control and audit readiness.

Travel for training is expected, and the role offers a comprehensive rewards package consistent with a leading financial