Branch Operations Lead & Growth Coach

Members 1st Partnership; Shippensburg (Cumberland County); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Career advancement

Work-life balance

Job summary

Members 1st is hiring an Assistant Branch Manager I to supervise daily branch operations and drive member satisfaction. You will guide growth in deposits, loans, and service ratio, while selecting and coaching staff for development and performance.

The role emphasizes compliance with policies and promoting self-service options to members. The position requires 3–5 years of related experience with 1–3 years in leadership, and an associate's degree or equivalent knowledge.

Qualifications

• 3-5 years of related experience; 1-3 years of leadership/management experience.
• Associate's degree or equivalent knowledge.
• No valid driver's license required.

Responsibilities

• Supervise daily branch operations and ensure accuracy and high member satisfaction.
• Guide branch operations and support growth in deposits, loans, and service ratio.
• Select qualified candidates and coach through development plans for staff.
• Ensure compliance with credit union policies and drive lobby engagement to promote services.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Sales opportunities

Coaching & development

Analytical skills

Time management

PC software familiarity

Education

Associate's degree

Tools

PC software

MS Office

Job description

Members 1st is hiring an Assistant Branch Manager I to supervise daily branch operations and drive member satisfaction. You will guide growth in deposits, loans, and service ratio, while selecting and coaching staff for development and performance.

The role emphasizes compliance with policies and promoting self-service options to members. The position requires 3–5 years of related experience with 1–3 years in leadership, and an associate's degree or equivalent knowledge.