Branch Operations Lead for Member Experience

Atlanta Postal Credit Union; Atlanta (GA); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid Time-Off

401k with company match

Long-term disability

Short-term disability

Company holidays

Job summary

Center Parc Credit Union is seeking an Assistant Branch Manager in Atlanta, GA to partner with the Branch Manager in driving operational excellence and delivering exceptional member experiences. You will oversee daily branch operations, cash handling, and staff performance while ensuring compliance with internal policies and external regulations.

The role focuses on developing teammates, maintaining service standards, and coordinating with other branches to resolve issues, with a strong emphasis

Qualifications

• Associate degree in business or related field.
• Minimum 3 years of banking/credit union experience.
• Minimum 2 years of supervisory experience.

Responsibilities

• Direct daily branch operations, ensuring prompt member service and adherence to CPCU standards.
• Ensure compliance with member service, operational, fraud-prevention, safety, and security policies.
• Oversee branch cash operations, including currency orders and verifications.
• Lead onboarding, coaching, and performance development of branch staff.
• Act as escalation point for member complaints and complex service issues.
• Coordinate with other branches and departments to resolve issues beyond branch authority.

Skills

Branch operations

Customer service

Team leadership

Regulatory knowledge

Education

Associate degree in business

Tools

Symitar

Meridian Link

Job description

Center Parc Credit Union is seeking an Assistant Branch Manager in Atlanta, GA to partner with the Branch Manager in driving operational excellence and delivering exceptional member experiences. You will oversee daily branch operations, cash handling, and staff performance while ensuring compliance with internal policies and external regulations.

The role focuses on developing teammates, maintaining service standards, and coordinating with other branches to resolve issues, with a strong emphasis