Branch Operations Lead: Elevate the Client Experience

Fairygodboss; Denver (CO); On-site; USD 52,000 - 78,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in Denver, CO to work with the Branch Manager and team, ensuring precise handling of client transactions while following policies and regulatory requirements.

You will guide daily branch operations, promote self‑service options, train staff, and maintain loss control and audit readiness. This role emphasizes leadership, service quality, and strong regulatory adherence.

Qualifications

• 1+ years of retail banking experience.
• Strong customer service and communication skills.
• Ability to work weekends and evenings.
• Knowledge of branch policies and regulatory requirements.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch.
• Greet clients warmly, assist with transactions, manage lobby flow and meetings.
• Engage clients with clear communication and anticipate needs during check‑in.
• Lead branch operations, including cash devices and adherence to policies and procedures.
• Introduce clients to the team to deliver seamless service and build relationships.
• Promote self‑service options to simplify banking and accessibility.
• Support loss control, compliance, and audits to ensure secure operations.

Skills

Retail banking

Leadership

Attention to detail

Regulatory knowledge

Customer service

Education

High school diploma or GED

Job description

Chase is seeking a Branch Operations Lead in Denver, CO to work with the Branch Manager and team, ensuring precise handling of client transactions while following policies and regulatory requirements.

You will guide daily branch operations, promote self‑service options, train staff, and maintain loss control and audit readiness. This role emphasizes leadership, service quality, and strong regulatory adherence.