Branch Operations Lead: Elevate Service & Compliance

JPMorganChase; Westlake Village (CA); On-site; USD 60,000 - 86,000; Full time

Job summary

JPMorganChase in Westlake Village, CA is seeking a Branch Operations Lead to support daily branch operations and lead a team focused on delivering exceptional client experiences. You will work with the Branch Manager to maintain compliance, loss prevention, and accurate cashiering while guiding staff in customer service, lobby flow, and self‑service adoption.

Ideal candidates have 1+ year in retail banking, a high school diploma or GED, and a collaborative, service‑oriented mindset.

Qualifications

• 1+ years of retail banking experience.
• Strong attention to detail and organizational skills.
• Proven leadership and operational proficiency in a team environment.
• Ability to educate and engage branch staff and partners.
• Excellent client communication and referral skills to experts.
• Availability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, high‑quality client experience.
• Greet clients, assist with transactions, manage lobby flow and meetings.
• Communicate clearly to understand needs and build trusted relationships.
• Lead branch operations, including cash devices and adherence to policies.
• Introduce clients to the branch team and assist with specialized needs.
• Promote self-service options for 24/7 account access.
• Support loss control, compliance, and audits.

Skills

Customer service

Leadership

Regulatory compliance

Team training

Relationship building

Retail banking experience

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorganChase in Westlake Village, CA is seeking a Branch Operations Lead to support daily branch operations and lead a team focused on delivering exceptional client experiences. You will work with the Branch Manager to maintain compliance, loss prevention, and accurate cashiering while guiding staff in customer service, lobby flow, and self‑service adoption.

Ideal candidates have 1+ year in retail banking, a high school diploma or GED, and a collaborative, service‑oriented mindset.