Branch Operations Lead: Elevate Service & Compliance

JPMorganChase; Sterling (VA); In loco; USD 52.000 - 76.000; Tempo pieno

Descrizione del lavoro

JPMorgan Chase is seeking a Branch Operations Lead in Sterling, VA, to manage client transactions, oversee branch operations, and lead a team in a fast-paced environment. The role emphasizes policy adherence, loss control, and delivering excellent client experiences.

You will partner with the Branch Manager, greet clients, manage lobby flow, and promote self-service options while maintaining high standards of compliance and customer care.

Competenze

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain a keen eye for detail and stay organized to juggle tasks.
• Demonstrate leadership and operational proficiency for accurate transactions.
• Educate and train branch team and partner with colleagues.
• Engage with clients, educate them, and refer to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Mansioni

• Collaborate with the Branch Manager to create a welcoming, vibrant branch atmosphere.
• Greet clients and assist with transactions, manage lobby flow and meetings to build relationships.
• Communicate clearly with clients to understand needs and guide them to services.
• Lead branch operations, including managing cash devices like the cash vault and ATM, while ensuring policy compliance.
• Introduce clients to the branch team to deliver seamless service and meet financial needs.
• Promote self-service options to let clients access accounts any time.
• Support branch operations focusing on loss control, compliance, and audits.

Conoscenze

Regulatory compliance

Attention to detail

Leadership

Training & development

Customer engagement

Retail banking experience

Weekend/evening availability

Formazione

High school diploma or GED

College degree or military equivalent

Descrizione del lavoro

JPMorgan Chase is seeking a Branch Operations Lead in Sterling, VA, to manage client transactions, oversee branch operations, and lead a team in a fast-paced environment. The role emphasizes policy adherence, loss control, and delivering excellent client experiences.

You will partner with the Branch Manager, greet clients, manage lobby flow, and promote self-service options while maintaining high standards of compliance and customer care.