Branch Operations Lead - Elevate Digital Banking

East West Bank; Temple City (CA); On-site; USD 33,062 - 37,195; Full time

Job summary

East West Bank in California is seeking a Branch Operations Lead to deliver exceptional banking experiences. This role involves assisting customers with various financial needs, supervising junior staff, and ensuring operational excellence.

The ideal candidate will have strong customer service skills, a high school diploma or GED (Bachelor’s preferred), and over three years of experience in banking. The position offers competitive pay and career growth opportunities.

Qualifications

• High school diploma or general education degree (GED) required; Bachelor’s degree preferred.
• 3+ years of customer service, teller, or sales experience within the banking and/or financial service industry.
• Strong working knowledge of branch operations required.

Responsibilities

• Assist customers with their financial needs and resolve escalated complaints.
• Provide support by offering a wide range of bank products and services.
• Train junior staff to effectively identify referral and sales opportunities.

Skills

Customer service

Problem-solving

Sales experience

Branch operations knowledge

Education

High school diploma or GED

Bachelor’s degree

Tools

Standard branch technology

Teller equipment

Job description

East West Bank in California is seeking a Branch Operations Lead to deliver exceptional banking experiences. This role involves assisting customers with various financial needs, supervising junior staff, and ensuring operational excellence.

The ideal candidate will have strong customer service skills, a high school diploma or GED (Bachelor’s preferred), and over three years of experience in banking. The position offers competitive pay and career growth opportunities.