Branch Operations Lead: Elevate Client Experience

Testing Site - JPMC; Manhattan Beach (CA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. is seeking a Branch Operations Lead in our California branch, focusing on delivering exceptional client experiences and maintaining strong control standards.

You will lead daily branch operations, greet clients, manage lobby flow, promote self-service options, and collaborate with the Branch Manager on policies and audits. Ideal candidates have 1+ years in retail banking, strong leadership and communication skills, and a high school degree or GED.

Qualifikationen

• Adhere to policies, procedures and regulatory banking requirements.
• Detail-oriented with strong organizational skills.
• Leadership and operational proficiency in branch settings.
• Educate the branch team and partners to stay informed.
• Build meaningful client relationships and guide them to experts.
• 1+ years of retail banking experience.
• High school degree or GED required; college degree preferred.

Aufgaben

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Communicate clearly to understand needs and guide clients into self-service options.
• Lead branch operations, including cash devices, and resolve issues per policy.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options for 24/7 access.
• Support loss control, compliance and audits alongside the Branch Manager.

Kenntnisse

Retail banking

Leadership

Detail orientation

Customer service

Communication

Ausbildung

High school degree / GED / foreign equivalent

College degree or military equivalent

Jobbeschreibung

JPMorgan Chase & Co. is seeking a Branch Operations Lead in our California branch, focusing on delivering exceptional client experiences and maintaining strong control standards.

You will lead daily branch operations, greet clients, manage lobby flow, promote self-service options, and collaborate with the Branch Manager on policies and audits. Ideal candidates have 1+ years in retail banking, strong leadership and communication skills, and a high school degree or GED.